archives

New: Webchat TouchPoint you can disable ‘participant connected/disconnected’ notification Improvement: SalesForce connector no limit of persons per account Improvement: CallId can be used as queryparameter in PowerFrame URL Improvement: Reason code is visible in Supervisor App Fix: Powerframe no longer refreshes on every change Fix: Issue with timezones on supervisor reporting page

New: API for extracting Contact Center reporting (Documentation) New: Add ‘holiday’ option in schedules. Can already be used in flow for Social Messaging and soon also for Contact Center Improvement: Salesforce CRM Replicator Improvement: Exact Online CRM Replicator Fix: Various improvements for Contact Center

Improvement: Sorting Whatsapp templates alphabetically Improvement: New created agents by default have the ‘Off Work’ status Fix: Reporting page admin portal timeout when querying large timeframe Fix: Execution of double end actions Fix: Agent status not changing to not ready after not answering a call Change: Remove download to Contact Center Manifest file. Instead download [...]

New: Skill based Routing for Contact Center Queues New: CRM Replicator for Exact Online Various minor bugfixes and improvements

New: Profile pictures are shown in the Agent and Supervisor tab Improvement: Filters on the supervisor tab are saved Improvement: Active call on agent tab is persistent when closing / opening Improvement: Show reason codes at agent overview when status is away Improvement: On the Live Call overview, the state ‘on hold’ is added Improvement: [...]

New: redirect option when no agents available or have ‘offwork’ status New: added queue name on AgentDetail reporting page Fix: Correct message when evaluation is expired

New: Supervisor tab available in Teams App New: Presence integration with Teams New: Role Based Access for Reporting & Supervisor tab New: Added sorting on Queue Detail page Fix: On hold timer is now working Change: Off-work icon changed Change: Timer notation on Queue Summary Page Change: Phonenumber variable can be added to Powerframe URL

New: (Contact Center) Teams caller is identified by sip address in queue instead of GUID Fix: Authentication issues with Teams Apps (Contact Center, WallBoard) Fix: (Contact Center) Various reporting issues fixed

NEW: First release of Contact Center New Teams App Manifest files Fix: Meet Now button is working again Fix: File upload for chatbot is working again Improvement: Not mandatory to select CRM Datasource for Whatsapp out

New subscription information added to admin portal main screen Fix whatsapp campaigns sorts ascending Fix Chatbot transcript not readable in dark mode (iOS)