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New: API Endpoints for getting Social Messaging related data (check documentation page) Fix: Schedule's Exceptions & Holidays could not be set to further than 2027 Fix: Incorrect colors of Queue summary reporting page Fix: Agent Assist issue when the webchat conversation was escalated via Copilot TouchPoint Fix: Minor problem with search filters in admin portal [...]

New: Language Queue Breakdown Wallboard widget Improvement: Organization view update for Contact Card component (Entra ID users) (check documentation page) Improvement: Contact Card component adjusted for Resource Accounts Improvement: Adjustment of the Salesforce CRM configuration form (check documentation page) Improvement: Adjustment for the Languages section of Audio Prompts admin page Fix: Rare issue with displaying [...]

Improvement: Adjusted configuration form of the Tollring integration Improvement: Updated mechanism of matching call records for Agent Assist's Last Interactions Fix: Incorrect event's date range in the Calendar component Fix: Time Range filter not respected at Agent summary reporting page Fix: Performance issue at Audio Prompts admin page with large amount of Languages Fix: Fixes [...]

New: Tollring Compliance Recording integration (check documentation page) New: Display Agent Assist for Selected Contact in a Separate Tab (check documentation page) New: Selection/Deselection of the interaction and contact items New: Outbound IP addresses for traffic to the Insights and Analytics module are now static Various bug fixes and other improvements

New: Social records added to History tab New: Multi-Step CRM Resolution (check documentation page) New: Language aware routing option for the Queue action (check documentation page) Improvement: Get Queue Info action adjusted to support Language Aware Routing option (check documentation page) Improvement: Multilingual voices support for Text to Speech Audio Prompts Various bug fixes and [...]

New: Rerun failed AI Flow instances (check documentation page) New: ROGER365.io MCP integration (check documentation page) New: Silence Detection for Voice Recording Contact Center action (check documentation page) New: Queue membership data for Agents admin page (check documentation page) Improvement: Multiline message support in Social Queues Improvement: Improvement for Advanced Search feature Improvement: Improvement for [...]

New: Social Summary API Export (check documentation page) New: Default Text to Speech settings for Audio Prompts admin page (check documentation page) Improvement: Mechanism for updating user profile image Improvement: Optimizied getting social conversation transcripts Fix: Temporary unresponsiveness of the callflow designer in large tenants when using Transfer actions Fix: Missing scrollbars for Supervisor's Voice [...]

New: SMS OUT for Social Queues New: Silence Detection for Speech to Text Contact Center action (check documentation page) Improvement: Improved retry mechanism of Shift Synchronization feature Improvement: Improved layout of several admin pages Improvement: Copy phone number button in Conversation screen Fix: Occasional wrong screen after answering a call from a queue Fix: Issue [...]

General: Phasing out of Datawarehouse Reporting - June 1st, 2026 New: Microsoft Copilot TouchPoint (check documentation page) New: Agent status after declining call invite (check documentation page) Improvement: Upgrade of the ROGER365.io admin portal Fix: Missing Queue Service level at Supervisor page Fix: Missing timer for call records waiting in the Queue Fix: Custom Power [...]