archives

Fix: on supervisor screen not showing callduration Fix: for flickering PowerFrame Various bugfixes regarding transferring calls

New: Safe Transfer in Agent app (blind transfers stay visible in Interaction Column until answered) New: Ringtone during transfer New: US-Region Satellite node

New: Prioritize calls in Queue New: Change agent order in admin portal for Serial Routing Bug: Zoho CRM replicator

New: Safe Transfer action in CallFlow editor

Fixed: incorrect sign-in message when accessing admin portal

New: Integration with ClarifyGO New: Offer longest waiting from multiple logged in queues Various bugfixes and improvements

New: Redesigned admin portal menu structure Various bugfixes and improvements

New: Admin homepage shows concurrent calls Fix: Outbound calls is not started multiple times when fast clicking

New: Added Active Directory group searching in Agent UI Various small bugfixes and improvements

New: New UI for Social Messaging Flow Editor Fix: Fix when using multiple MessageBird accounts Fix: Reason code wasn’t displayed in Agent, Supervisor en Reporting